#Framing blueprint software how to
#Framing blueprint software download

#Framing blueprint software download

Note: You can download this outline, as well as the completed example, from our Wireframes to Go site. Internal interaction: this line marks the division between the backstage employees and other support processes in your service.Line of visibility: this line divides the frontstage actions from the backstage actions.Line of interaction: this line shows the divide between the customer action and the frontstage house actions.You may find it helpful to add dividing lines to the blueprint to help to differentiate the sections and show interaction between them. You can start with the structure of a typical service blueprint and then add the additional components as it makes sense for your team. So that your team can focus on adding in the details of the service blueprint, you’ll want to have the outline of it set up. For example, spreadsheets aren’t flexible enough and don't easily allow for relationships to be demonstrated. Wireframes are a great way to build service blueprints as they allow you to focus on the information you’re bringing together without the tool you’re using getting in the way. Considering the electrical company example, some segments might be: new customers looking to sign up, existing customers needing to transfer service, or commercial customers that require a different level of customer service interaction. Since services are often customized for different segments of your customers, you’ll want to note which group of customers the blueprint describes. Identifying the audience for the service blueprint also will help your team use language that’s appropriate to that audience. It’s especially important to identify the audience for the blueprint to help ensure it’s a living document and isn’t just a one-time exercise. Using what you learned above, put together some information about why your team will be working on the service blueprint and some of the goals you’re aiming to achieve in the work and with the blueprint. Tell your team about the service blueprint and why you’re doing it In this section we’ll outline the setup and in the next section we’ll detail each of the components of a service blueprint so it’s clear why they’re an important part of the work.

#Framing blueprint software how to

Let’s get into it! Now we’ll walk you through how to build your own service blueprint. The big-picture view of a service blueprint can demonstrate the root cause of a systemic issue. Because of the different levels of information the blueprint shows, it can help your team to understand cross-functional relationships and align seemingly disparate processes. If you’ve ever felt that you needed to improve your team’s processes or services, but don’t quite know where to start, a service blueprint is a great tool. All of these other things that must happen to get you new electrical service and allow you to pay your bill - mapping this all out, that’s the service blueprint! The user flow would show a customer searching online for the electric company, signing up to start service, creating an account, confirming the service setup date and then once service started, paying the regular bills for the electricity.īehind all of those steps the electric company’s team: puts up the website, manages the software, operates the integrated payment system, schedules the service, dispatches the technician and maintains the utility lines. A service blueprint takes the user flow and adds the physical proof of that step, along with your company’s services that assist that step such as the front of the house, back of the house and other support services.Īlthough you may create your service blueprint for a different service or product, let's take a look at an example of simplified customer experience with your local electrical company from a service blueprint perspective. What is a service blueprint?Ī service blueprint is a many-layered and expanded user flow (user journey) map. Service blueprints can help your team see the relationships and interdependencies of all the steps of your services and identify pain points and opportunities within them. In this article we’ll talk about using wireframes to create a service blueprint to visualize all the people and components involved in the delivery of a service. Wireframing can be helpful at many stages of a product or service lifecycle. Learn the step-by-step process for creating them. Service Blueprints help organizations see the whole by showing the customer view and what’s behind the scenes.